Privacy Policy
Effective Date: 10/17/2023
Last Updated: 03/23/2025
Background
At Tragic Studio 804 LLC, we respect and value your privacy, and we want to ensure you have full control over how your personal information is collected and used.
This Privacy Policy explains how we collect, process, and protect your personal information when you access or use our website, mobile applications, or any other online services where this policy is posted (collectively referred to as "online services"). It also outlines how we handle your personal information when you interact with us offline, such as through in-person events, customer support, or at our studio.
Personal Information refers to information that can identify or be linked to an individual, as defined under applicable laws. This Privacy Policy applies to all personal information we collect in accordance with the laws of the regions where we operate.
If there are specific products, services, or regions that require additional terms, we will provide those separately. These terms must be read alongside this Privacy Policy. However, some privacy rights and obligations may vary depending on your location.
Please note that this Privacy Policy applies to all visitors, customers, and users of Tragic Studio 804 LLC’s services. If you are an employee or job applicant, please refer to our Employee Privacy Policy or Global Applicant Privacy Policy, available separately.
By using our services, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, feel free to contact us for more information on how we handle your data.
Purpose
Tragic Studio 804 (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, www.tragicstudio804.com (the "Site"). By using our Site, you agree to the practices outlined in this policy.
1. Information We Collect
We collect the following types of information:
Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect your name, email address, phone number, shipping/billing address, and payment details.
Non-Personal Information: We may collect data such as browser type, IP address, pages visited, and cookies to enhance user experience.
Contact & Registration Information: Includes your name, email address, phone number, shipping address, and other preferences.
Order & Payment Information: Details related to purchases, transactions, and payment methods.
Customer Service Communications: Information shared during interactions with our customer support team.
Internet & Network Activity: Includes online identifiers, cookies, and similar technologies.
Public Forum Content: Information shared in forums, surveys, or social media platforms.
In-Store Safety Information: Video and electronic safety data collected for anti-theft purposes.
Inferences: Data reflecting your interests and preferences.
Information we generate and automatically collect:
Internal customer identifiers and commercial information: We generate internal customer identifiers (like a customer or account ID) to keep track of and manage your transactions and relationships with us and collect commercial information, such as records of products or services purchased, requested, considered, exchanged, or returned, and other purchasing or consuming histories and tendencies. We may draw inferences about you from the other types of information we collect reflecting your interests, preferences, online behaviors, and characteristics.
Internet and network activity information: We use automated information technologies to collect certain internet and network activity information (with your consent, when required by applicable law) when you access or use our online services. This type of information includes:
Identifiers that can be used to recognize you or a device over time and across different services (like browser ID, device ID, IP address, cookies and app tracking technologies, or other forms of persistent or probabilistic identifiers).
Information about your interactions with our online services and advertisements, including browsing activities and data that reflects the content you have accessed, clicked on, or viewed, use of our accessibility features, and information about the websites or apps visited immediately before or after interacting with our online services.
Information about your computer or device, such as the browser version and device model.
Information about your precise location when you permit an online service to access device location.
For more information about the use of automated information technologies for targeted advertising and how you can opt-out, please see the "Your privacy rights and choices" section of this Privacy Policy.
Safety and anti-theft information. In our stores and on our properties, we collect safety and anti-theft information to help ensure your and our employees’ safety and security and to combat theft and other illegal activities, such as in-store video (like information from Closed-Circuit Television (CCTV) and electronic information from theft-prevention devices (like Radio Frequency Identification (RFID)) and, in some cases, we may collect information through employee body-worn camera technology.
In-store technologies. We offer Wi-Fi access points in some of our stores. If you choose to connect to our Wi-Fi Services, we will receive information about you and your device, such as your MAC and IP address, received signal strength indicators, and operating system. We may also collect information about the store location and areas of the store you visit, the names and internet addresses of the websites you visit, and the applications you use. We may collect de-identified data from Wi-Fi access points to understand traffic patterns in our stores.
De-identified data. We may generate and use de-identified data (or anonymized or aggregate information) which cannot reasonably be used to identify you. We will maintain and use this data only in a de-identified form and will not attempt to re-identify such data, except as permitted by applicable law.
Information we collect from others:
We may collect personal information about you from publicly available and other sources for business and marketing purposes, including:
Service providers and contractors. Service providers and contractors may collect personal information when processing personal information on our behalf for specific business purposes we alone or jointly with other data controllers determine, including information you provide to us and that we generate and automatically collect.
Social media platforms and content distribution channels. When you interact with content or features provided by social media platforms on our online services or our content or ads on social media platforms (like login or sign in features or tools that allow you to share our content with others), we may obtain information from the social media platforms, including your username, user ID, demographic information, and other service-related information, subject to the settings and privacy practices of the relevant social media platform. In addition, when you interact with our content, products, services, or ads available on third-party sites, apps, content distribution channels, or other media (like video sharing and social network websites and apps), we may obtain information from those third-party sources. The information we receive may include information about the content you view or access, your demographic information, and information about your interests.
Other third parties. Third-party data suppliers (such as data aggregators and data resellers) may supply us with internet and network activity information, demographic information, and other information that helps us recognize and learn more about you and other users of our online services. We may also collect information from third-party fraud prevention companies and companies we allow to make their goods and services available to you on our online services, market and sell our products, or offer products on a co-branded, co-sponsored, or cross-promotional basis, such as contact, transaction, and automatically collected information.
2. How We Use Your Information
We use your information for the following purposes:
Provide products and services: These uses include providing products and services you purchase and request, such as processing transactions, orders and payments, fulfilling orders, delivering products or services, maintaining and servicing customer accounts and Loyalty Rewards Programs, and providing promotions, events, and other offers. We also use information to improve and develop new products and services.
Communicate with you: These uses include responding to your inquiries, providing customer service and technical support, sending you transactional and related communications about your purchases, Loyalty Rewards Programs, and product and policy changes, and sending you communications about promotions, events, and other offers and products and services we think may be of interest to you. This includes sending order confirmations, updates, and business transaction related communications.
Operate and improve online services: These uses include operating, troubleshooting, improving, and developing new online services and features, as well as learning how you and other users interact with and respond to our online services and advertisements.
Personalize online content and experiences: These uses include personalizing online content, providing recommendations and reminders, and enhancing the quality and your overall experience with our online services (like retaining your user preferences and presenting content in the most effective manner for the browser or device you use to access our online services). We may try to establish cross-device connections and link the different browsers and devices you use to access or use our online services to help us recognize you as a customer or visitor and provide you with a seamless and consistent personalized experience when interacting with us using different browsers or devices.
Market and advertise: These uses include developing, managing, and conducting advertising and marketing campaigns. We may use personal information to serve targeted ads and analyze and measure the performance, trends, and reach of our advertising and marketing efforts (on our online services and elsewhere) based on your online activities and how you interact with our advertising and marketing. We may also use personal information to create and identify audiences that are most likely to respond to ads based on information we have already collected or infer about your interests and preferences.
Maintain safety and security and combat illegal activities: These uses include maintaining safety and security in our stores, as well as preventing, detecting, and investigating security incidents , fraud, or activities that may violate our polices or be illegal, and helping to ensure the ability of our networks and information systems to detect security incidents that may compromise the availability, authenticity, integrity, and confidentiality of stored or transmitted personal information.
Comply with legal obligations: These uses include complying with our legal and regulatory obligations (such as maintaining records of your privacy requests, preferences, and choices), protecting our rights and the rights of others, and fulfilling our corporate obligations.
For residents in certain jurisdictions outside the United States, we may process your personal information on the following grounds:
To perform our contractual obligations to you: We process your information to provide you with our online services and other products and services, related content, and to communicate with you. For example, when you make a purchase from us, we process your contact and payment information to fulfill our commercial obligations, communicate with you about your purchases and requested services, and provide customer services you request. Failure to provide requested information could prevent or delay the fulfillment of our contractual obligations.
To pursue our legitimate interests: We process your information to provide you with our online services and other products and services, to communicate with you, and for our advertising and marketing purposes. For example, our legitimate interests may include making improvements to and understanding how you interact with our online services and, as appropriate, sending you communications about our products and services we think may be of interest to you. To accomplish our legitimate interests, we may share your information with other parties (as outlined in the “Disclosure of personal information and recipients” section of this Privacy Policy), including for our advertising and marketing purposes. We maintain safeguards to protect the information we process to pursue our legitimate interests.
To comply with our legal obligations and protect our rights. We process and share your information as necessary to comply with our legal obligations and protect our rights and the rights of others. For example, we may be required to collect certain information from you when processing your purchase and payment information for tax, regulatory compliance, or financial reporting reasons.
With your consent. If we obtain your consent to process your information, you can withdraw your consent at any time (typically through the same method by which you provided your consent). If you have questions about the process to withdraw your consent, please write to us using the address in your area listed in the “Contact us” section of this Privacy Policy.
3. Sharing Your Information - Disclosure of Personal Information and Recipients
We do not sell or rent your personal information. This includes personal information of individuals we know to be under 16 years of age.
However, we may share the types of information we collect in the following cases:
Third-Party Service Providers: We may share data with vendors who assist in payment processing, order fulfillment, and website analytics.
Service providers and contractors: We may provide or make available personal information to service providers and contractors to process on our behalf for specific business purposes we alone or jointly with other data controllers determine. For example, service providers and contractors may process personal information on our behalf to process payment card transactions, distribute communications, operate online and other communication methods, manage offers and promotions, and provide services for order fulfillment and logistics, data analytics, computer and cloud-based networks, and fraud prevention.
Advertising and marketing providers: We may share your information with advertisers (such as advertising agencies, networks, and exchanges). marketing businesses, third-party data suppliers (such as data aggregators and data resellers), and other entities that help us to create, deliver, and assess our advertising and marketing campaigns and learn more about you and other users of our online services. These parties may combine your personal information with their own records (and records available from other sources) for their own purposes, including for their own and other third-party marketing. We do not share payment information with these parties.
Legal Requirements: We may disclose information if required by law or to protect our rights.
For more information about how we may share information for targeted advertising and how you can opt-out, please see the "Your privacy rights and choices” section of this Privacy Policy.
Social media platforms. If you interact with social media widgets, share content using social media share buttons or access features of our online services that contain content or features provided by social media platforms, the relevant social media platforms may collect or have access to personal information. Please review the privacy policies of the social media platforms you interact with as we are not responsible for their privacy policies.
Participants in public forums or the public. When you participate in our public forums (like online message boards, social and wellness community environments, and other forums that do not have a restricted audience), you may choose to make your personal information available to other participants, such as your opinions, feedback, goals, and personal information that may be considered sensitive. Your personal information can be viewed by other participants, and they may be able to comment on it and collect and store it elsewhere before you have a chance to remove it. We do not control and are not responsible for how others may use your personal information. We urge you not to post or make any information available that can be used to directly identify you (such as your name, age, address, email, and phone number) or you have any concern about being viewed or accessible by other participants or the public.
Non-profit groups and programs: If you participate in third-party non-profit programs, we may provide your information to the program providers, administrators, and others when required by the programs. For example, it may be necessary to provide your contact and purchase information to those who run the programs and your purchase information to credit card processors, so part of your purchase may be donated to non-profit organizations or participants. Once your information is provided to these third parties, it is subject to their privacy policies. Please review other privacy policies that may apply.
Other third parties: We may provide your information to other third-party companies that we allow to make their goods and services available to you on our online services, market and sell our products, or offer products on a co-branded, co-sponsored, or cross-promotional basis. These initiatives may be offered on our online services or on other media.
Parties you direct us to share information with: We may share your information with third parties with your consent or at your request.
Others when required by law or as necessary to protect our rights: We may share your information to comply with or enforce the law, legal process, or applicable industry standards (including responding to court orders, warrants, subpoenas, and other requests from public and government authorities) and as we believe is necessary or appropriate to protect, enforce, or defend our legal rights (including with third parties to help us prevent, detect, and investigate security incidents and combat fraud or other illegal activities) and protect individuals’ privacy and safety.
Parties involved in corporate transactions: We reserve the right to transfer any of the information we have about you to proceed with the consideration, negotiation, or completion of a sale or transfer of all or a portion of our business or assets to a third party, such as in the event of a merger, acquisition, or other disposition, or in connection with a bankruptcy reorganization, dissolution, or liquidation.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to improve our website functionality and user experience. You can adjust your browser settings to refuse cookies, but this may limit site functionality.
5. Data Security
We implement security measures to protect your data, but no online transmission is 100% secure. Use our Site at your own risk.
6. Your Rights & Choices
Depending on where you reside and legal limitations, applicable laws in your jurisdiction may grant you the right to make certain privacy requests. Even if you do not live in one of these jurisdictions, we allow you to make the same requests, and we will take reasonable steps to fulfill them.
You may make a request to:
Know. You may request a copy of the personal information we have collected about you.
Delete. You may request that we delete the personal information we have collected about you.
Correct. You may request to have inaccurate information about you corrected.
Opt-out of sharing for targeted ads. You may opt-out of our sharing certain personal information with other parties to provide analytics services and serve targeted ads on our behalf.
You can opt out of marketing emails, request data deletion, or update your information by contacting us at TragicStudio804@gmail.com or using our Privacy Request Form.
To fulfill your request, we may need to verify your identity. We will send you an email with a link to confirm your email address and may request additional information solely for the purposes of verifying your identity. We only use the information collected through the Privacy Requests Form or otherwise requested to fulfill and maintain records of your request.
Please follow the instructions provided in the communications sent to you, including how to access the fulfillment status and other information related to your request.
You may have an authorized agent make a request on your behalf using the Privacy Requests Form. Your agent will be required to provide written proof that you gave the agent signed permission to submit the request on your behalf. In some cases, we may ask you to verify your identity directly with us or directly confirm that you provided the agent permission to submit the request on your behalf.
If you are a business contact, please submit your requests in writing to us by contacting us at TragicStudio804@gmail.com.
Notice regarding requests to delete: After submitting a request to delete, your personal information will be deleted, including your online accounts and Loyalty Program Memberships. Deletion removes all related records, including all Loyalty Program Membership rewards, benefits, and available promotions. We are not able to reinstate, and you will no longer accrue these after deletion.
Reviewing and correcting personal information: If you have created a customer account, you are able to review and update certain information and user preferences for your account. Please sign in and click "your account" in the top right corner of the website or the account icon in our mobile apps. You may also contact customer service or make a request to delete.
We work to fulfill requests within the time frames provided by applicable law, and, in some cases, fulfillment make take up to 30 or 45 days depending on where you reside.
Some browsers allow you to enable privacy-controls in the browser's settings to automatically signal your opt-out preference to the websites you visit (like the Global Privacy Control). We honor the Global Privacy Control as a valid request to opt-out of the sharing of information linked to your browser.
As online environments continue to evolve, additional opt-out mechanisms or privacy settings may become available to you. We encourage you to review the information on opt-outs and settings that browser owners, device manufacturers, technology companies, and industry associations make available to you. We do our best to stay abreast of these technologies to ensure we are providing information that is applicable and appropriate for you based on the usage and features of our Sites and online platform usage.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices, so please review their policies before engaging with them.
8. Reasons a request may be denied and exceptions
We may deny your request if we are unable to verify your identity. We use your confirmation of your email address as one way to verify your identity. For example, we may deny your request, if you don’t timely respond to our request to confirm your email address or provide other requested information necessary for us to verify your identity or process your request. We may deny a request from an authorized agent if the agent does not provide required permissions.
If you make a request to delete your personal information, we may not be able to delete certain information if the information is required for us to process your purchase payments or fulfill your orders (exchanges or returns) or requested services.
We may not be able to honor your request, to the extent it otherwise restricts our ability to comply with applicable law (including cooperating with law enforcement) or our regulatory obligations (like maintaining records of your requests and preferences) or in our good-faith judgment we believe information is necessary to exercise or defend a legal claim or protect our operations and property or the privacy, safety, and property of others.
If we deny your request, you may appeal our decision by writing to us using the address in your area listed under the "Contact us" section of this Privacy Policy. If you have concerns about the results of an appeal, you may contact the supervisory authority where you reside.
9. Non-discrimination
We do not discriminate against anyone for exercising their privacy rights or making similar requests.
10.Automated individual decision making
We do not make decisions about you based solely on automated processing of your personal information, including profiling, which produce legal or similarly significant effects, unless necessary for entering or performance of a contract with you based on your explicit consent or as authorized by applicable law.
11.Email marketing
You may opt-out of receiving marketing or promotional emails from us by clicking on the “unsubscribe” link contained in such emails. Please keep in mind that if you opt out of receiving marketing or promotional emails, we may still send you transactional communications, such as those relating to your purchases or Loyalty Rewards Program.
12.Direct Mail
At this time we do not do any direct mail offerings for marketing and advertising. Direct mail is only used for shipping of your products from our website.
13. Co-branded, co-sponsored, or cross-promotional offerings
If you choose to participate in a co-branded, co-sponsored, or cross-promotional offering, the brand, sponsor, or other third party involved in that offering may use your information for their own purposes, including advertising and marketing. You must contact the relevant third party directly to exercise your opt-out choices with respect to the third party’s use of your information.
14.Push notifications
If an online service enables push notifications on your device, you may review and update your push notification preferences by adjusting the notification settings provided by your device manufacturer. Deactivation may not apply to our in-app notifications and alerts.
15.In-store technologies
If you choose to use our in-store Wi-Fi services, you can opt-out of the auto-reconnect feature by adjusting your mobile device settings provided by your device manufacturer or by visiting www.smart-places.org.
16.Sensitive personal information
We do not use or disclose sensitive personal information unless it is necessary to provide the goods or perform the services you have requested (such as processing or fulfilling orders and transactions), with your consent, or as otherwise authorized by applicable law (such as to prevent, detect, and investigate security incidents, ensure physical safety, and show non-personalized advertising as part of your current interaction with us). We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
17.Children’s privacy
We do not knowingly collect personal information directly from children under the age of 13 (16 in the United Kingdom or European Union) without parental consent. Our online services are general audience properties and are not specifically targeted to or intended for use by children.
18.Retention of personal information
We retain personal information for the length of time needed to fulfill the purposes for collection unless a longer retention period is required or permitted by applicable law.
19.Data transfers
We have operations and vendors in the United States which means we may transfer your personal information to or store or access it in jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction.
We provide adequate protection for the transfer of personal information in accordance with applicable law, such as by obtaining your consent, setting up contractual obligations with our service providers and third parties, or executing Standard Contractual Clauses.
As applicable law may provide, you may request a copy of these Standard Contractual Clauses by contacting us using the information in the "Contact us" section of this Privacy Policy.
20.Information safeguards
Our goal is to provide you with safe and convenient experiences when you interact with us. We maintain technical and organizational measures designed to protect you and your personal information. Please note that we will never email you asking for personal information (like your customer account access credentials, date of birth, or credit card information). Additionally, we will never email you with attachments that can be opened. If you receive a suspicious email that appears to be from us, please contact us as identified in the “Contact us” section of this Privacy Policy.
21.Third-party sites and platforms
When you provide information to us on sites, apps, and other platforms operated by third parties (like using one of our apps on a third-party platform through your mobile device), the information you provide may be separately collected by these third-party operators. In addition, you may interact with our content, products, services, or ads available on content distribution channels operated by third parties (like video sharing and social network websites and apps). The information we collect is subject to this Privacy Policy, and the information these third-party operators collect is subject to their own privacy policies. Privacy choices you make on third-party sites, apps, platforms, or content distribution channels will not apply to our use of the information we have collected directly through our online services.
Please also keep in mind that our online services may contain links to other sites and platforms that we do not own or control. We are not responsible for the privacy practices of other sites and platforms. We encourage you to be aware when you leave our online services and to read the privacy policies published by relevant third parties that may apply.
22.Additional Information for California Residents
This Privacy Policy covers our information practices for the last 12 months regarding the categories of personal information we have collected (under the "Types of personal information we collect and sources" section of this Privacy Policy), sold/shared to third parties (under the "Your privacy rights and choices" section of this Privacy Policy), and disclosed for business purposes to third parties (under the "Disclosure of personal information and recipients" section of this Privacy Policy). For information about your privacy rights and choices and how to exercise them, please review the "Your privacy rights and choices" section of this Privacy Policy.
23.Loyalty Rewards Programs
Notice of Financial Incentive: We provide rewards benefits and special offers to customers who participate in our Loyalty Rewards Programs. We may also provide other program offerings (such as sweepstakes, contests, or promotional campaigns) to customers who sign up to participate or to receive communications from us via email, text, and social media. Personal information is collected when you participate in Loyalty Rewards Programs and other program offerings and may include your contact and transaction information, information we generate and automatically collect, and other information that allows us to tailor our communications and provide offers and products and services we think may be of interest to you.
You can sign up to participate in Loyalty Rewards Programs online. Please review our Loyalty Rewards Program Terms and Conditions presented to you when you sign up. You can withdraw from Loyalty Rewards Programs at any time by contacting us at TragicStudio804@gmail.com.
You may choose to opt-out of, or end communications related to other program offerings, as explained under the “Your privacy rights and choices” section of this Privacy Policy.
Loyalty Rewards Program benefits and offers, and other program offerings are reasonably related to the value of a participant’s data based on our estimate of the value of participant’s data that forms the basis for offering the programs (less expenses to provide such programs). Methods used to calculate the value of a participant’s data include:
Loyalty Rewards Programs. Participants earn points when they purchase products from participating brands that can be used to discount the price of their future purchases with participating brands. We estimated the value of a participant’s data by comparing the amount spent by participants to similarly situated customers who do not participate in the Loyalty Rewards Programs over a 12-month period.
Other special offers. Participants receive special offers when they sign up, and the value of a participant's data varies based on: (i) the special offer provided at the time, (ii) the amount a participant purchases using that special offer, and (iii) the value of future special offers a participant receives from us and uses to make purchases. For example, a 20% discount offer will be valued differently depending on the amount of a participant's purchases.
If you participate in any of our Loyalty Rewards Programs or other program offerings, you will not be treated differently because you exercise a legal right or make a similar request.
If you request deletion of your personal information, deletion includes your online accounts and Loyalty Program Memberships (unless an exception applies) and all related rewards, benefits, and available promotions. We are not able to reinstate, and you will no longer accrue these after deletion.
24.Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
For questions about this Privacy Policy, contact us at:
Email: TragicStudio804@gmail.com
Address: 2108 N ST Sacramento, CA 95816
Privacy Requests Form
Thank you for trusting Tragic Studio 804!